Job overview
Harborview Hospitality Partners is hiring entry-level Short-Term Rental Virtual Assistants to manage Airbnb, VRBO, and Booking.com listings, respond to guest inquiries and booking requests within minutes, handle guest check-in instructions and access codes, coordinate with cleaners and local property managers, manage guest reviews, track booking calendars, update listing descriptions and pricing, handle mid-stay guest issues, process refunds and damage claims, support dynamic pricing tools, and monitor occupancy rates.
No prior short-term rental or hospitality experience is required. Paid training is provided. No real estate license is required. Training covers Airbnb and VRBO dashboards, guest communication, and property management workflows. This role suits career changers, hospitality veterans, customer service professionals, stay-at-home parents returning to work, and anyone wanting to specialize in short-term rental operations.
This opportunity may suit people searching for short term rental virtual assistant remote, airbnb virtual assistant no experience, vrbo virtual assistant work from home, or remote property management assistant jobs.
No Experience or License Required: We'll Train You
This is a true entry-level role. No prior short-term rental, hospitality, or real estate experience is required, and you do not need a real estate license. You will receive paid training on Airbnb and VRBO dashboards, guest communication best practices, check-in coordination, cleaner management, review responses, and the property management tools used by the employer. Many successful short-term rental VAs come from hospitality, customer service, retail, and admin roles.
7-Day Coverage: Weekends and Holidays Matter
Guests book, message, and check in 7 days a week, so many roles require weekend, evening, or holiday coverage. Full-time roles typically run 40 hours per week. Part-time roles typically run 20–25 hours per week. Some employers rotate weekend shifts across the team. Discuss your availability during your interview — weekend and holiday availability significantly increases candidacy.
What you'll do
- Manage Airbnb, VRBO, and Booking.com listings
- Respond to guest inquiries and booking requests within minutes
- Handle guest check-in instructions, access codes, and arrival details
- Coordinate with cleaners, handymen, and local property managers
- Manage guest reviews and respond professionally to all feedback
- Track booking calendars and prevent double-bookings
- Update listing descriptions, pricing, and availability
- Handle guest issues mid-stay — lockouts, AC problems, complaints
- Process refunds, damage claims, and resolution requests
- Maintain digital records of guest communications and issues
- Support dynamic pricing tools like PriceLabs or Beyond
- Coordinate with cleaning teams between guest stays
- Maintain property guides, welcome books, and local recommendations
- Monitor occupancy rates and report performance to owners
Daily workflow
Depending on property count and booking volume, a typical shift may look like this:
Required qualifications
- No prior short-term rental or hospitality experience required; paid training provided
- No real estate license required
- High school diploma or equivalent required
- Strong written English for guest communication
- Responsiveness — guests expect replies within minutes
- Comfort with web dashboards and multiple booking platforms
- Ability to multitask across multiple properties at once
- Attention to detail for check-in codes, dates, and pricing
- Problem-solving under pressure for mid-stay issues
- Professional, friendly tone with guests
- Reliability and responsiveness during assigned shifts
- Reliable internet connection and a quiet workspace
- Ability to work independently in a remote environment
Preferred qualifications
- Prior Airbnb, VRBO, or short-term rental management experience
- Familiarity with tools like Hostaway, Guesty, Hospitable, or Lodgify
- Experience with dynamic pricing tools like PriceLabs or Beyond
- Customer service or hospitality background
- Basic image editing (Canva) for listing photos
- Bilingual (Spanish/English) is a strong plus
- Availability for weekend and holiday coverage (peak booking periods)
Benefits
Paid training
Learn Airbnb, VRBO, guest communication, and property workflows on the clock.
Work from home
No commute and a flexible home setup.
Schedule options
Full-time, part-time, and contract roles available.
Career growth
Paths to Property Manager, Portfolio Manager, Revenue Manager, or Operations Lead.
Health benefits
Medical, dental, and vision coverage may be available for full-time roles (details confirmed at interview).
Clear pay
Hourly pay listed up front. Some roles offer bonuses tied to occupancy rates or guest reviews.
Remote work equipment for this role
Most employers expect you to have the basics. Equipment support details are confirmed during your interview.
Computer
A laptop or desktop from the last five years or so.
Internet
A steady connection. Speed matters less than stability.
Devices
Access to a smartphone for quick guest replies and platform checks.
Workspace
A quiet spot where you can respond to guests within minutes.
Never pay to get hired
Real employers do not charge for training, equipment or background checks. Read our guide on how to spot remote job scams.
Application process
Apply Online
Send the short form and your resume. Share your responsiveness and any hospitality or customer service background.
Quick Screen
We check your setup and ask a few simple questions about your availability and communication style.
Employer Interview
Meet the team and learn about the properties, platforms, tools, and schedule.
Paid Training & Go-Live
Complete paid training, then start managing listings and guest communication.
Frequently asked questions
Do I need hospitality experience?
No. This is a true entry-level role. Paid training covers Airbnb and VRBO dashboards, guest communication best practices, check-in coordination, and property management workflows. If you have hospitality, customer service, or admin experience, that helps — but it is not required.
Do I need a real estate license?
No. A real estate license is not required. You will manage listings, guest communication, and cleaning coordination — but you will not sell property, negotiate leases, or provide real estate advice.
What platforms will I use?
Depending on the employer, you may work with Airbnb, VRBO, Booking.com, and property management tools like Hostaway, Guesty, Hospitable, or Lodgify. You may also use dynamic pricing tools like PriceLabs or Beyond. Training covers the specific tools used by the employer.
Can I work part-time?
Yes. Part-time roles typically run 20–25 hours per week. Full-time roles are typically 40 hours per week. Contract roles are also available and paid hourly based on property count.
Is this a stepping stone to property management?
Yes. The career path includes Property Manager, Portfolio Manager, Revenue Manager, or Operations Lead. This role builds a strong foundation in short-term rental operations.
What is the pay range?
The pay range for this role is $16–$24 per hour, based on experience and property count. Entry-level candidates typically start near the lower end. Some roles offer bonuses tied to occupancy rates or guest reviews.
Will I need to work weekends or holidays?
Many roles require weekend, evening, or holiday coverage because guests book and message 7 days a week. Weekend and holiday availability significantly increases candidacy. Discuss expectations during your interview.
Does it cost anything to apply?
No. Applying through JobSphereHR is always free.
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