Online Course Support Assistant (Remote)

Job overview

Clearpoint Admin Services is hiring entry-level Online Course Support Assistants to respond to student questions, help students navigate course content and community areas, troubleshoot login and access issues, coordinate with instructors, monitor community spaces like Discord, Circle, or Facebook Groups, welcome new students, manage course materials, track student progress, support live webinars, send reminders and cohort updates, process refunds and enrollment changes, collect student feedback, maintain FAQs, and provide weekly reports on engagement and support volume.

No prior online course, e-learning, or customer support experience is required. Paid training is provided. Training covers course platform dashboards, community management, and student communication. This role suits career changers, customer service professionals, recent graduates, stay-at-home parents returning to work, and anyone interested in online education or the creator economy.

This opportunity may suit people searching for online course support assistant remote, course support jobs no experience, work from home course assistant, or online education support jobs.

What you'll do

• Respond to student questions via email, chat, and course platform messaging
• Help students navigate course content, downloads, and community areas
• Troubleshoot login, access, and platform issues
• Coordinate with course instructors on escalated student issues
• Monitor course community spaces (Discord, Facebook Group, Circle)
• Welcome new students and guide them through course onboarding
• Manage course materials — upload videos, PDFs, and worksheets
• Track student progress and flag students who are falling behind
• Support live webinars and Q&A sessions as a technical host
• Send reminders, announcements, and cohort updates
• Process refunds and enrollment changes per course policy
• Collect and organize student feedback for course improvement
• Maintain student FAQs and help documentation
• Provide weekly reports on student engagement and support volume

Daily workflow

Depending on cohort activity and support volume, a typical day may look like this:

Required qualifications

• No prior online course, e-learning, or customer support experience required; paid training provided
• No certifications needed
• High school diploma or equivalent required
• Strong written English for student communication
• Patience and empathy with learners of different experience levels
• Comfort with online course platforms (Kajabi, Teachable, Thinkific, Podia)
• Basic familiarity with community platforms (Discord, Circle, Facebook Groups)
• Attention to detail for platform troubleshooting
• Ability to multitask across student inquiries
• Reliability and responsiveness during business hours
• Reliable internet connection and a quiet workspace
• Ability to work independently in a remote environment

Preferred qualifications

• Prior experience with online courses as a student, moderator, or support agent
• Familiarity with course platforms like Kajabi, Teachable, Thinkific, or Podia
• Experience with community platforms (Discord, Circle, Facebook Groups)
• Customer service or teaching assistant background
• Comfort with video hosting tools (Vimeo, Wistia, YouTube)
• Bilingual (Spanish/English) is a strong plus
• Interest in online education, coaching, or the creator economy

Benefits

Remote work equipment for this role

Most employers expect you to have the basics. Equipment support details are confirmed during your interview.

Application process

Frequently asked questions

Do I need course platform experience?

No. This is a true entry-level role. Paid training covers course platforms like Kajabi, Teachable, Thinkific, or Podia, community management workflows, and student communication best practices. If you have taken an online course before as a student, that familiarity helps — but it is not required.

What tools will I use?

Depending on the course, you may use course platforms like Kajabi, Teachable, Thinkific, or Podia, community tools like Discord, Circle, or Facebook Groups, and video hosting tools like Vimeo, Wistia, or YouTube. Training covers the specific tools used by the course business.

Can I work part-time?

Yes. Part-time roles typically run 20–25 hours per week. Full-time roles are typically 40 hours per week. Contract roles are also available. Some roles require occasional evening or weekend coverage for live webinars or cohort launches.

Is this a stepping stone to course management?

Yes. The career path includes Course Manager, Community Manager, Student Success Manager, or Operations Manager. This role builds a strong foundation in the student experience and course operations side of online education.

What is the pay range?

The pay range for this role is $16–$24 per hour, based on experience and course enrollment volume. Entry-level candidates typically start near the lower end. Some roles offer bonuses tied to student retention or completion rates.

What's the difference between this and a general customer service role?

Online course support is specific to students and course content. You will help learners navigate lessons, troubleshoot platform access, and stay engaged with a cohort. General customer service covers consumer issues across many industries — different tone, different tools, and different success metrics focused on course completion rather than issue resolution alone.

Will I need to work evenings or weekends?

Some roles require occasional evening or weekend coverage for live webinars or cohort launches. Discuss expectations during your interview.

Does it cost anything to apply?

No. Applying through JobSphereHR is always free.

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