Job overview
Copperleaf Brands is hiring entry-level E-commerce Customer Service Representatives to respond to customer inquiries via email, chat, and platform messaging, handle order status questions, process returns and refunds, resolve product questions, escalate complex issues, document every interaction in the support ticketing system, follow up with customers to confirm resolution, track recurring issues, support peak season volume, and maintain a professional, empathetic tone in all communication.
No prior e-commerce or customer service experience is required. Paid training is provided. Strong written English is the main prerequisite. Training covers e-commerce platforms, order tracking systems, returns workflows, and customer communication best practices. This role suits retail and food service workers transitioning to remote work, career changers, recent graduates, and anyone with strong written communication skills.
This opportunity may suit people searching for e-commerce customer service remote, shopify customer service jobs no experience, amazon customer support work from home, or remote chat support jobs.
No Experience Required: We'll Train You
This is a true entry-level role. No prior customer service, e-commerce, or call center experience is required. You will receive paid training on e-commerce platforms, order tracking systems, returns workflows, and customer communication best practices. Strong written English is the main prerequisite. Many successful e-commerce customer service reps come from retail, food service, hospitality, and other people-facing roles.
Shift Coverage Across 7 Days
E-commerce customer service runs 7 days a week. Full-time roles typically run 40 hours per week. Part-time roles typically run 20–25 hours per week. Many roles require specific shift coverage — mornings, evenings, weekends, or holidays — because customer inquiries come in around the clock. Discuss your availability during your interview.
What you'll do
- Respond to customer inquiries via email, chat, and platform messaging
- Handle order status questions — tracking, delays, and delivery issues
- Process returns, refunds, and exchanges per store policy
- Resolve product questions — sizing, materials, compatibility, and usage
- Escalate complex issues to supervisors or appropriate departments
- Document every customer interaction in the support ticketing system
- Follow up with customers to confirm resolution and satisfaction
- Track recurring issues and report patterns to the team
- Support peak season volume (holidays, sales events)
- Maintain a professional, empathetic tone in all communication
- Handle basic billing and payment questions
- Coordinate with warehouse or fulfillment teams on shipping issues
Daily workflow
Depending on shift and inquiry volume, a typical day may look like this:
Required qualifications
- No prior e-commerce or customer service experience required; paid training provided
- High school diploma or equivalent required
- Strong written English — clear, professional, empathetic tone
- Ability to multitask across multiple chat and email threads
- Comfort with ticketing systems (Zendesk, Gorgias, Freshdesk)
- Patience and professionalism with frustrated customers
- Attention to detail for order and refund accuracy
- Ability to follow support playbooks and escalate appropriately
- Reliability and responsiveness during assigned shifts
- Reliable internet connection and a quiet workspace
- Ability to work independently in a remote environment
Preferred qualifications
- Prior customer service, retail, or call center experience
- Familiarity with e-commerce platforms (Shopify, Amazon, Etsy)
- Experience with Zendesk, Gorgias, Freshdesk, or similar ticketing tools
- Comfort with high-volume chat support during peak seasons
- Bilingual (Spanish/English) is a strong plus
- Experience handling returns, refunds, and disputes
- Weekend availability for peak coverage
Benefits
Paid training
Learn e-commerce platforms, ticketing systems, and returns workflows on the clock.
Work from home
No commute and a flexible home setup.
Schedule options
Full-time and part-time shifts available, including evenings and weekends.
Career growth
Paths to Senior Support Specialist, Customer Experience Manager, Team Lead, or Operations Coordinator.
Health benefits
Medical, dental, and vision coverage may be available for full-time roles (details confirmed at interview).
Clear pay
Hourly pay listed up front. Some roles offer bonuses tied to customer satisfaction or resolution rates.
Remote work equipment for this role
Most employers expect you to have the basics. Equipment support details are confirmed during your interview.
Computer
A laptop or desktop from the last five years or so.
Internet
A steady connection. Speed matters less than stability.
Headset
Optional but helpful for chat or voice support.
Workspace
A quiet spot where you can focus and respond to customers promptly.
Never pay to get hired
Real employers do not charge for training, equipment or background checks. Read our guide on how to spot remote job scams.
Application process
Apply Online
Send the short form and your resume. Share your written communication strengths.
Quick Screen
We check your setup and ask a few simple questions about your written English and availability.
Employer Interview
Meet the support team and learn about the platforms, ticketing system, and schedule.
Paid Training & Go-Live
Complete paid training, then start helping customers.
Frequently asked questions
Do I need customer service experience?
No. This is a true entry-level role. Strong written English is the main prerequisite. Paid training covers e-commerce platforms, ticketing systems, returns workflows, and customer communication best practices.
What platforms will I support?
Depending on the employer, you may support customers on Shopify, Amazon, Etsy, or other e-commerce platforms. You will use a ticketing system like Zendesk, Gorgias, or Freshdesk to track and resolve inquiries.
Is this chat or phone?
This role is primarily email and chat support. Phone support may be included depending on the team, but the core work is written. Discuss phone expectations during your interview.
Can I work part-time?
Yes. Part-time roles typically run 20–25 hours per week. Full-time roles are typically 40 hours per week. Many roles require specific shift coverage including evenings, weekends, or holidays.
What is the pay range?
The pay range for this role is $16–$24 per hour, based on experience and volume. Entry-level candidates typically start near the lower end. Some roles offer bonuses tied to customer satisfaction or resolution rates.
Is this a stepping stone to customer experience management?
Yes. The career path includes Senior Support Specialist, Customer Experience Manager, Team Lead, or Operations Coordinator. This role builds a strong foundation in customer experience.
Will I need to work weekends or holidays?
E-commerce customer service runs 7 days a week. Many roles require weekend or holiday coverage because that is when customer inquiries peak. Discuss your availability during your interview.
Does it cost anything to apply?
No. Applying through JobSphereHR is always free.
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