Job overview
Nimbus Content Studio is hiring entry-level Community Managers for Online Courses to manage the community space on Discord, Circle, Facebook Group, or Slack, welcome new students, respond to student questions, post engagement prompts and reminders, moderate community spaces, de-escalate conflicts, coordinate with instructors for AMAs and live sessions, support cohort-based courses with weekly check-ins, collect student feedback, track student progress, coordinate challenges and accountability groups, manage the community calendar, and report weekly community health metrics.
No prior community management, online course, or customer success experience is required. Paid training is provided. Training covers community platforms, engagement strategies, and student support workflows. This role suits career changers, customer service professionals, recent graduates, and anyone interested in online education, community, or the creator economy.
This opportunity may suit people searching for community manager online course remote, course community manager jobs, online course community support remote, or student community manager jobs.
No Experience Required: Community Warmth Is the Prerequisite
This is a true entry-level role. No prior community management, online course, or customer success experience is required, and you do not need any certifications. You will receive paid training on community platforms, engagement strategies, moderation workflows, student support best practices, and the specific tools used by the course business. What matters most is that you enjoy interacting with people online, can write in a warm and encouraging tone, and care about helping students stay engaged with the course.
Retention Is the Job: Engagement Drives Course Success
Online courses live and die by completion rates. Students who feel connected to a community finish the course; students who feel alone drop out. Your work — welcoming new members, posting prompts, running check-ins, pairing students for accountability — directly drives retention. This is not busywork. It is one of the highest-leverage roles in a course business, and it is why community managers who do it well are valued and promoted.
Full-Time, Part-Time, and Contract Options
Full-time roles typically run 40 hours per week. Part-time roles typically run 20–25 hours per week. Contract roles are often tied to specific cohort launches. Some roles require evening or weekend coverage for live sessions, AMAs, or cohort launches. Discuss your preferred schedule during your interview.
What you'll do
- Manage the community space for an online course — Discord, Circle, Facebook Group, or Slack
- Welcome new students and guide them through course onboarding
- Respond to student questions in community channels
- Post daily or weekly engagement prompts, tips, and reminders
- Moderate community spaces and enforce community guidelines
- De-escalate conflicts between students
- Coordinate with instructors and coaches for AMAs and live sessions
- Support cohort-based courses with weekly check-ins and milestones
- Collect and organize student feedback for course improvement
- Track student progress and flag those who are disengaged
- Coordinate challenges, accountability groups, or peer pairing
- Manage community calendar and event scheduling
- Create polls, surveys, and engagement metrics reporting
- Respond to DMs and support requests from students
- Support launches — welcome new cohorts, facilitate onboarding
- Maintain community guidelines, resources, and pinned posts
- Report weekly community health metrics (engagement, retention)
Daily workflow
Depending on the course's cadence and cohort schedule, a typical day may look like this:
Required qualifications
- No prior community management or online course experience required; paid training provided
- No certifications needed
- High school diploma or equivalent required
- Strong written English for community communication
- Comfort with community platforms (Discord, Circle, Slack, Facebook Groups)
- Warm, encouraging tone for student interaction
- Ability to manage multiple conversations and threads
- Attention to detail for moderation and progress tracking
- Ability to follow community playbooks and processes
- Reliability and responsiveness during course cycles
- Reliable internet connection and a quiet workspace
- Ability to work independently in a remote environment
Preferred qualifications
- Prior community management, moderation, or customer success experience
- Familiarity with Circle, Discord, Slack, or Facebook Groups
- Experience with course platforms like Kajabi, Teachable, Thinkific, or Podia
- Experience with course communities as a student or moderator
- Comfort with community engagement metrics and reporting
- Bilingual (Spanish/English) is a strong plus
- Interest in online education, coaching, or the creator economy
Benefits
Paid training
Learn community platforms, engagement strategies, and student support workflows on the clock.
Work from home
No commute and a flexible home setup.
Schedule options
Full-time, part-time, and contract roles available.
Career growth
Paths to Community Lead, Student Success Manager, Course Operations Manager, or Program Director.
Health benefits
Medical, dental, and vision coverage may be available for full-time roles (details confirmed at interview).
Clear pay
Hourly pay listed up front. Some roles offer bonuses tied to student retention, community growth, or completion rates.
Remote work equipment for this role
Most employers expect you to have the basics. Equipment support details are confirmed during your interview.
Computer
A laptop or desktop from the last five years or so.
Internet
A steady connection. Speed matters for supporting live sessions and AMAs.
Headset
Helpful for supporting live sessions, AMAs, or cohort kickoffs.
Workspace
A quiet spot where you can respond to students and support live sessions.
Never pay to get hired
Real employers do not charge for training, equipment or background checks. Read our guide on how to spot remote job scams.
Application process
Apply Online
Send the short form and your resume. Share any community, moderation, or student support experience.
Quick Screen
We check your setup and ask about your community platform familiarity and communication style.
Employer Interview
Meet the course team and learn about the community, platforms, and cohort cadence.
Paid Training & Go-Live
Complete paid training, then start welcoming students and driving engagement.
Frequently asked questions
Do I need community management experience?
No. This is a true entry-level role. Paid training covers community platforms, engagement strategies, moderation workflows, and student support best practices. If you are active in online communities (Discord, Facebook Groups, subreddits) as a member or moderator, that familiarity helps — but formal experience is not required.
What platforms will I manage?
Depending on the course, you may manage a community on Circle, Discord, Slack, or a Facebook Group. You may also use course platforms like Kajabi, Teachable, Thinkific, or Podia for student onboarding and support. Training covers the specific tools used by the employer.
Can I work part-time?
Yes. Part-time roles typically run 20–25 hours per week. Full-time roles are typically 40 hours per week. Contract roles are also available, often tied to specific cohort launches. Some roles require evening or weekend coverage for live sessions, AMAs, or cohort launches.
Is this a stepping stone to program management?
Yes. The career path includes Community Lead, Student Success Manager, Course Operations Manager, or Program Director. This role builds a strong foundation in community-driven course operations and student experience.
What is the pay range?
The pay range for this role is $17–$26 per hour, based on experience and course enrollment volume. Entry-level candidates typically start near the lower end. Some roles offer bonuses tied to student retention, community growth, or course completion rates.
How is this different from an Online Course Support Assistant?
Both roles support students, but the focus is different. An Online Course Support Assistant primarily handles platform troubleshooting, student questions, and course content management. A Community Manager focuses on engagement, retention, and community health — posting prompts, running check-ins, hosting events, tracking engagement metrics, and keeping students actively involved. Support Assistant work is more reactive; Community Manager work is more proactive.
Will I need to work evenings or weekends?
Some roles require evening or weekend coverage for live sessions, AMAs, or cohort launches. Discuss expectations during your interview. Community engagement often peaks during specific windows.
Does it cost anything to apply?
No. Applying through JobSphereHR is always free.
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