Job overview
Brightwave Software Group is hiring entry-level Chat Support Representatives to respond to live chat conversations with customers in real time, handle multiple concurrent chats (typically 2–4 at a time), answer product, order, account, and billing questions, troubleshoot basic login and payment issues, process refunds and account changes per policy, escalate complex issues, document every interaction in the chat support system, use canned responses while personalizing tone, meet response time targets (often under 60 seconds), meet customer satisfaction goals, and flag recurring issues to the product or support team.
No prior chat support, customer service, or help desk experience is required. Paid training is provided. Strong typing speed and written English are the main prerequisites. Training covers chat tools, support workflows, and product knowledge. This role is well-suited to career changers, retail and food service workers, recent graduates, gamers with high typing speed, and anyone with strong written communication.
This opportunity may suit people searching for chat support representative remote, chat support jobs no experience, work from home chat support, or live chat agent remote jobs.
No Experience Required: Fast Typing and Clear Writing Are the Prerequisites
This is a true entry-level role. No prior chat support, customer service, or help desk experience is required, and you do not need any certifications. You will receive paid training on chat tools, support workflows, product knowledge, and the specific platforms used by the employer. What matters most is that you can type quickly and accurately (typically 45+ WPM) and that you can write clear, empathetic responses without overthinking. If you are a fast texter who has ever solved a problem over text message, you already have the fundamental skill.
Chat-Only: No Phone Work, No Async Email
This role is 100% live chat. You will not be on the phone. You will not be answering emails. You will respond to customers in real time, with response time targets often under 60 seconds. This is the right role for people who prefer writing to voice — but who also thrive on real-time interaction rather than the slower pace of email support. It is not the right fit for people who prefer async work with more time to compose responses.
Multi-Chat Handling: The Core Skill of Chat Support
Unlike email or phone support, chat support requires juggling multiple conversations at once — typically 2–4 chats simultaneously during peak volume. You will learn to keep track of who said what, respond to each customer in context, and switch between threads without losing focus. Training covers how to prioritize urgent issues, use canned responses efficiently, and maintain quality across all concurrent conversations. This is a learned skill, and it is the biggest differentiator of chat support compared to other support roles.
What you'll do
- Respond to live chat conversations with customers in real time
- Handle multiple concurrent chats (typically 2–4 at a time)
- Answer product, order, account, and billing questions
- Troubleshoot basic login, payment, and account issues
- Process refunds, returns, and account changes per policy
- Escalate complex issues to supervisors or specialists
- Document every interaction in the chat support system
- Use canned responses while personalizing tone
- Meet response time targets (often under 60 seconds)
- Meet customer satisfaction and resolution goals
- Flag recurring issues to the product or support team
- Maintain a friendly, professional, helpful tone
- Stay calm during high-volume or frustrated customer situations
Daily workflow
Depending on the chat volume and shift timing, a typical day may look like this:
Required qualifications
- No prior chat support, customer service, or help desk experience required; paid training provided
- No certifications needed
- High school diploma or equivalent required
- Fast, accurate typing (typically 45+ WPM)
- Strong written English — clear, empathetic, professional
- Ability to juggle multiple chats simultaneously
- Comfort with chat platforms (Intercom, Zendesk Chat, LiveChat, Drift)
- Attention to detail for order and account accuracy
- Patience with frustrated or confused customers
- Reliability and responsiveness during assigned shifts
- Reliable internet connection and a quiet workspace
- Ability to work independently in a remote environment
Preferred qualifications
- Prior customer service, retail, or support experience
- Familiarity with Intercom, Zendesk Chat, LiveChat, or Drift
- Experience with e-commerce platforms (Shopify, Amazon, Etsy)
- Comfort with high-volume chat queues
- Bilingual (Spanish/English) is a strong plus
- Experience with product troubleshooting or technical support
- Weekend availability for peak coverage
Benefits
Paid training
Learn chat tools, support workflows, product knowledge, and multi-chat handling on the clock.
Work from home
No commute and a flexible home setup. Chat-only — no phone work.
Schedule options
Full-time and part-time shifts available, including evenings and weekends.
Career growth
Paths to Senior Chat Support, Team Lead, Support Manager, or Customer Success.
Health benefits
Medical, dental, and vision coverage may be available for full-time roles (details confirmed at interview).
Clear pay
Hourly pay listed up front. Some roles offer bonuses tied to customer satisfaction or resolution rates.
Remote work equipment for this role
Most employers expect you to have the basics. Equipment support details are confirmed during your interview.
Computer
A laptop or desktop from the last five years or so.
Internet
A stable connection — chat support needs low latency, not just high bandwidth.
Keyboard
A comfortable keyboard is essential for high-volume, fast typing. Strongly recommended.
Workspace
A quiet spot where you can focus on real-time chat without distraction.
Never pay to get hired
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Application process
Apply Online
Send the short form and your resume. Share your typing speed and any service or support background.
Quick Screen
We check your setup and ask about your typing speed, chat experience, and availability.
Employer Interview
Meet the support team and learn about the chat platform, SLAs, and shift coverage.
Paid Training & Go-Live
Complete paid training, then start handling live chats.
Frequently asked questions
Do I need chat support experience?
No. This is a true entry-level role. Paid training covers chat tools, support workflows, product knowledge, and multi-chat handling. Strong typing speed and written English are the main prerequisites. If you have customer service, retail, or food service experience, that helps — but formal chat support experience is not required.
How many chats will I handle at once?
Typically 2–4 concurrent chats during peak volume, depending on the team and product complexity. Training covers how to prioritize, use canned responses, and maintain quality across all chats.
Is this only chat or also phone?
This role is 100% live chat. You will not be on the phone with customers. This is the right role for people who prefer writing to voice — but who also thrive on real-time interaction.
What tools will I use?
You will use a chat platform like Intercom, Zendesk Chat, LiveChat, or Drift to manage live conversations. You may also use Slack for internal communication, Confluence or Notion for help documentation, and the company's product itself to research issues. Training covers the specific tools used by the employer.
What's the typing speed requirement?
Typically 45+ WPM (words per minute) with high accuracy. Some employers may test your typing speed during the screening process. If you type less than 45 WPM, practice typing before applying — it is a hard requirement for most chat support roles.
What is the pay range?
The pay range for this role is $16–$23 per hour, based on experience and volume. Entry-level candidates typically start near the lower end. Some roles offer bonuses tied to customer satisfaction or chat resolution rates.
Is this a stepping stone to support leadership?
Yes. The career path includes Senior Chat Support, Team Lead, Support Manager, or Customer Success. Chat support experience is highly transferable and is often the foundation for broader CX and support operations roles.
Does it cost anything to apply?
No. Applying through JobSphereHR is always free.
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