Billing Support Specialist (Remote)

Job overview

The Billing Support Specialist (Remote) helps customers understand and resolve charges, payments, subscription updates, and invoice questions. Rather than handling every type of product or service issue, this role focuses on the financial side of the customer relationship: checking transaction details, explaining next steps, recording outcomes, and making sure payment-related cases reach the right team.

Cedar Valley Health Partners's listed opportunity is open to entry-level candidates, including career changers, recent graduates, and customer service professionals who want to build experience in payments or fintech support. You do not need an accounting degree, coding skills, or a billing certification to start. Paid training is provided for the relevant systems and procedures, while careful written communication and attention to detail are essential from day one.

What you'll do

• Respond to billing questions by email, chat, and phone, using a friendly and patient tone.
• Help customers understand failed payments, update payment methods, and follow approved refund procedures.
• Process subscription upgrades, downgrades, and cancellations according to the account's terms and workflow.
• Review transaction records to investigate billing discrepancies and possible duplicate charges.
• Coordinate chargeback and payment-dispute cases with the designated team rather than making unsupported commitments.
• Support B2B invoicing and apply approved discounts, credits, or promotional codes.
• Update customer billing details carefully and reconcile payment records across the systems available to the assignment.
• Document each customer interaction, actions taken, pending items, and next steps in the billing or ticketing system.
• Work with finance colleagues on complex cases and escalate possible fraud or security concerns under policy.
• Follow payment-data handling rules, including applicable PCI-DSS requirements, and help with tax or VAT questions when relevant.

Typical billing support workflow

Exact tools and case volume vary by assignment. A typical case follows a controlled sequence so that customers receive a clear answer and the account record remains accurate.

Required qualifications

• No prior billing, support, or accounting experience is required; paid training is provided.
• High school diploma or equivalent is required. A college degree or professional certification is not required.
• Strong written English for clear billing explanations, case notes, and follow-up messages.
• Attention to detail when checking payment amounts, dates, invoices, customer records, and subscription status.
• Basic math and comfort comparing or reconciling figures; advanced accounting knowledge is not required to start.
• Patience and professionalism when customers are confused, concerned, or frustrated about a charge.
• Willingness to learn billing tools such as Stripe, Chargebee, Recurly, or Recharge, and support systems such as Zendesk, Intercom, or Salesforce where used.
• Ability to handle confidential payment information securely and follow procedures rather than bypassing controls.
• Reliable internet, a quiet workspace, dependable attendance during assigned shifts, and the ability to work independently.

Preferred qualifications

• Previous billing, collections, accounts support, or payment-service experience.
• Familiarity with subscription or SaaS billing workflows and tools such as Stripe, Chargebee, Recurly, or Recharge.
• Experience handling refunds, chargebacks, invoice questions, or payment disputes.
• Basic awareness of PCI-DSS or other payment-data handling requirements.
• Experience with a CRM or ticketing platform, including Zendesk, Intercom, or Salesforce.
• Spanish/English bilingual communication skills; this is a plus, not a requirement.
• Interest in fintech, payment operations, revenue operations, or customer support.

Schedule and remote work

Full-time assignments typically run about 40 hours per week. Part-time assignments typically run about 20–25 hours per week. Because billing questions can arise throughout the week, coverage may include evenings, weekends, or holidays. Your exact schedule, time zone, and required shift coverage should be discussed during the interview; availability is assignment-specific.

Plan to have a reliable internet connection, a computer suitable for browser-based billing and ticketing systems, and a quiet, private workspace. You must be able to protect confidential account information from other people in your environment. Do not store or share payment details outside the approved systems. Equipment provision and any additional technical requirements should be confirmed with the hiring team.

Pay and benefits

Where this role can lead

Experience in billing support can build a foundation in payment operations, subscription management, customer communication, and financial record accuracy. Depending on your skills and future opportunities, possible next steps include Senior Billing Specialist, Billing Analyst, Revenue Operations Analyst, or Customer Support Manager. Advancement is not automatic and depends on performance, experience, and available roles.

Application process

Frequently asked questions

Do I need billing or accounting experience?

No. Previous billing, support, or accounting experience is not required. Paid training is provided. You should, however, be comfortable checking numbers carefully and following documented procedures.

Do I need an accounting degree or certification?

No degree or billing certification is required. A high school diploma or equivalent is required, along with strong written English, attention to detail, and basic math skills.

Will I help customers by phone, chat, or email?

The listed responsibilities include email, chat, and phone. The mix depends on the assignment, so ask the hiring team which channels you will handle most often.

What billing and support systems might I use?

Depending on the assignment, tools may include Stripe, Chargebee, Recurly, or Recharge for billing and subscription tasks, and Zendesk, Intercom, or Salesforce for customer cases. Do not assume every system will be used in every role; training should cover the tools selected for your assignment.

Is this a remote job, and who can apply?

The work arrangement is 100% remote, and applicants must be authorized to work in the United States. Confirm any state-specific eligibility and time-zone requirements with the hiring team before accepting an assignment.

What is the schedule?

Full-time is typically about 40 hours weekly, while part-time is typically about 20–25 hours. Evening, weekend, or holiday coverage may be needed. The exact schedule is discussed during the interview.

How much does the job pay?

The stated range is $17–$24 per hour, based on experience and volume. Entry-level candidates typically start near the lower end. Some assignments may offer bonuses tied to resolution rates or customer satisfaction; confirm the pay structure for the specific assignment.

Will I process refunds or chargebacks myself?

You may handle approved refunds and help coordinate disputes or chargebacks, but actions must follow the employer's policy and authorization limits. Complex, suspicious, or security-sensitive cases should be escalated through the required process.

Are benefits guaranteed?

No. Paid time off, paid training, remote arrangements, and career development are listed as potential benefits, while medical, dental, vision, discounts, and bonuses vary by assignment and eligibility. Ask for the specific written terms before accepting an offer.

Does it cost anything to apply?

No. Applying through JobSphereHR is free. Be cautious of anyone asking you to pay for an application, training, or equipment as a condition of employment.

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