Remote Hospital Telehealth Technical Support Engineer – Texas Healthcare Technology Support Specialist

Remote Hospital Telehealth Technical Support Engineer – Texas Healthcare Technology Support Specialist

Company: Lone Star Healthcare Technology Support Services

Location: Texas, United States (Remote)

Lone Star Healthcare Technology Support Services is seeking a Remote Technical Support Engineer to provide advanced support for healthcare technology systems and telehealth platforms. This role assists healthcare professionals with technical issues, system troubleshooting, and technology optimization.

The ideal candidate has experience in IT support, healthcare applications, troubleshooting, and delivering excellent technical assistance to users.

Key Responsibilities

• Provide remote technical support for healthcare systems
• Troubleshoot telehealth platform issues
• Assist healthcare users with technology problems
• Analyze and resolve support tickets
• Document technical solutions
• Perform remote system diagnostics
• Support software installations and updates
• Monitor recurring technical issues
• Escalate complex problems appropriately
• Improve support processes

Minimum Qualifications

• Associate degree or equivalent technical experience preferred
• IT support experience
• Knowledge of Windows and networking concepts
• Strong troubleshooting skills
• Excellent customer service abilities
• Ability to communicate technical information clearly

Preferred Experience

• Healthcare IT support
• Telehealth platforms
• Electronic Health Records
• Remote desktop support
• IT service management processes

Technology

• ServiceNow
• Microsoft Intune
• Microsoft 365
• Windows 11
• VPN Technologies
• Remote Desktop Tools
• Healthcare Applications

Benefits

• Competitive Technical Support Salary
• Annual Customer Success Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Paid Holidays
• IT Certification Support
• Technical Training Programs
• Remote Equipment Package
• Flexible Work Schedule

Why Join Lone Star Healthcare Technology Support Services?

Lone Star Healthcare Technology Support Services provides dependable technology support solutions for healthcare organizations. Our engineers help clinicians and patients access reliable digital healthcare services through responsive technical assistance.

Lone Star Healthcare Technology Support Services is an Equal Opportunity Employer. Qualified applicants from Houston, Dallas, Austin, San Antonio, Fort Worth, Plano, Irving, and communities throughout Texas are encouraged to apply.