Remote Hospital Telehealth Technical Support Engineer – Massachusetts Virtual Care Technology Specialist

Remote Hospital Telehealth Technical Support Engineer – Massachusetts Virtual Care Technology Specialist

Company: New England Virtual Health Technology Services

Location: Massachusetts, United States (Remote)

New England Virtual Health Technology Services is seeking a Remote Telehealth Technical Support Engineer to provide technical assistance for healthcare organizations using virtual care platforms. This position supports clinicians, administrators, and patients by troubleshooting technology issues, maintaining system reliability, and improving the overall telehealth experience.

The ideal candidate has strong technical troubleshooting skills, healthcare technology experience, and a passion for helping users successfully adopt digital healthcare solutions.

Key Responsibilities

• Provide remote technical support for telehealth platforms
• Troubleshoot hardware, software, and connectivity issues
• Assist healthcare providers with virtual visit technology
• Monitor system performance and recurring issues
• Document technical incidents and resolutions
• Escalate complex technical problems
• Support software updates and system improvements
• Create technical documentation and user guides
• Collaborate with engineering and clinical teams
• Improve technical support processes

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred
• Technical support experience required
• Experience troubleshooting software and hardware issues
• Strong understanding of networking concepts
• Excellent customer service skills
• Ability to work independently remotely

Preferred Experience

• Healthcare IT support
• Telehealth technology platforms
• Electronic health records
• Cloud-based applications
• Remote technical support environments

Technology

• Windows and macOS Support
• Microsoft Azure
• ServiceNow
• Jira Service Management
• VPN Technologies
• Telehealth Video Platforms

Benefits

• Competitive Salary
• Annual Technical Performance Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Employer Match
• Paid Time Off
• Paid Holidays
• Technical Certification Support
• Professional Development Budget
• Home Office Equipment
• Flexible Remote Schedule

Why Join New England Virtual Health Technology Services?

New England Virtual Health Technology Services supports hospitals and healthcare organizations with dependable technology solutions that enable secure and effective virtual care. Our technical teams help ensure healthcare providers can deliver reliable digital services to patients.

New England Virtual Health Technology Services is an Equal Opportunity Employer. Qualified applicants from Boston, Worcester, Springfield, Cambridge, Lowell, Quincy, and communities throughout Massachusetts are encouraged to apply.