Remote Hospital Telehealth Product Support Manager – Pennsylvania Digital Health Customer Success Leader

Remote Hospital Telehealth Product Support Manager – Pennsylvania Digital Health Customer Success Leader

Company: Keystone Virtual Healthcare Support Solutions

Location: Pennsylvania, United States (Remote)

Keystone Virtual Healthcare Support Solutions is seeking a Remote Product Support Manager to lead support operations for healthcare technology platforms. This position manages customer support teams, improves service delivery, analyzes user feedback, and works with product teams to enhance telehealth solutions.

The ideal candidate has experience managing healthcare technology support teams, customer success programs, and digital health products.

Key Responsibilities

• Lead remote telehealth product support teams
• Manage customer support operations
• Improve healthcare technology user experiences
• Analyze support trends and customer feedback
• Develop support processes and documentation
• Collaborate with product and engineering teams
• Monitor support performance metrics
• Train support specialists
• Resolve complex customer issues
• Support successful product adoption

Minimum Qualifications

• Bachelor's degree in Healthcare Administration, Information Technology, Business, or related field preferred
• Customer support leadership experience
• Experience with healthcare technology products
• Strong communication and leadership skills
• Ability to analyze customer data
• Experience managing remote teams

Preferred Experience

• Telehealth product support
• SaaS healthcare platforms
• Customer success management
• Healthcare software implementation
• Technical support operations

Technology

• Salesforce Service Cloud
• Zendesk
• Jira
• Intercom
• Healthcare SaaS Platforms
• Microsoft Teams

Benefits

• Competitive Management Salary
• Annual Customer Success Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Employer Match
• Paid Time Off
• Paid Holidays
• Leadership Development Training
• Professional Growth Opportunities
• Remote Office Equipment
• Flexible Schedule

Why Join Keystone Virtual Healthcare Support Solutions?

Keystone Virtual Healthcare Support Solutions helps healthcare organizations maximize the value of digital care platforms through expert support, training, and customer success services. Our teams ensure healthcare providers and patients have reliable technology experiences.

Keystone Virtual Healthcare Support Solutions is an Equal Opportunity Employer. Qualified applicants from Philadelphia, Pittsburgh, Allentown, Harrisburg, Erie, Reading, Lancaster, and communities throughout Pennsylvania are encouraged to apply.