Remote Hospital Telehealth Patient Experience Manager – Nevada Virtual Healthcare Engagement Leader

Remote Hospital Telehealth Patient Experience Manager – Nevada Virtual Healthcare Engagement Leader

Company: Silver State Virtual Care Experience Group

Location: Nevada, United States (Remote)

Silver State Virtual Care Experience Group is seeking a Remote Patient Experience Manager to lead initiatives that improve satisfaction, accessibility, and engagement across virtual healthcare services. This role focuses on understanding patient needs, improving digital healthcare journeys, and partnering with clinical and operational teams to create better care experiences.

The ideal candidate has experience in healthcare operations, customer experience, patient engagement, and digital health improvement strategies.

Key Responsibilities

• Develop telehealth patient experience improvement strategies
• Analyze patient feedback and satisfaction data
• Improve virtual care workflows and communication
• Lead patient engagement initiatives
• Collaborate with healthcare teams to resolve experience issues
• Create patient experience reports
• Develop educational resources for patients
• Monitor patient satisfaction metrics
• Support digital healthcare adoption
• Recommend improvements based on patient insights

Minimum Qualifications

• Bachelor's degree in Healthcare Administration, Business, Communications, or related field preferred
• Healthcare customer experience experience preferred
• Strong analytical and communication skills
• Experience managing improvement projects
• Ability to interpret patient feedback data
• Strong leadership and collaboration skills

Preferred Experience

• Patient experience programs
• Healthcare operations management
• Telehealth services
• Customer journey mapping
• Digital healthcare engagement

Technology

• Qualtrics
• Salesforce Health Cloud
• Power BI
• Electronic Health Records
• CRM Platforms
• Microsoft Teams

Benefits

• Competitive Leadership Salary
• Annual Experience Improvement Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Company Match
• Paid Time Off
• Paid Holidays
• Leadership Development Program
• Professional Development Assistance
• Remote Equipment Allowance
• Flexible Schedule

Why Join Silver State Virtual Care Experience Group?

Silver State Virtual Care Experience Group helps healthcare organizations create more accessible, patient-centered virtual care experiences. Our teams combine healthcare expertise, technology, and service innovation to improve the way patients connect with care.

Silver State Virtual Care Experience Group is an Equal Opportunity Employer. Qualified applicants from Las Vegas, Henderson, Reno, Sparks, Carson City, North Las Vegas, and communities throughout Nevada are encouraged to apply.