Remote Hospital Telehealth Patient Engagement Specialist – Illinois Virtual Care Experience Coordinator

Remote Hospital Telehealth Patient Engagement Specialist – Illinois Virtual Care Experience Coordinator

Company: Prairie State Virtual Healthcare Engagement Services

Location: Illinois, United States (Remote)

Prairie State Virtual Healthcare Engagement Services is seeking a Remote Patient Engagement Specialist to support patients using digital healthcare services. This role focuses on improving patient satisfaction, assisting with virtual care access, and helping users navigate telehealth technology.

The ideal candidate has experience in healthcare customer support, patient communication, digital platforms, and delivering excellent service experiences.

Key Responsibilities

• Assist patients with telehealth platform usage
• Provide virtual care support before appointments
• Improve patient engagement and satisfaction
• Respond to patient questions
• Help users resolve technology challenges
• Collect patient feedback
• Document patient interactions
• Support patient onboarding processes
• Coordinate with healthcare teams
• Promote positive digital healthcare experiences

Minimum Qualifications

• High school diploma required; healthcare experience preferred
• Customer service experience
• Strong verbal and written communication skills
• Comfort using digital platforms
• Ability to support diverse patient populations
• Strong organizational skills

Preferred Experience

• Healthcare customer support
• Telehealth assistance
• Patient access services
• Healthcare call centers
• Digital health applications

Technology

• Epic MyChart
• Microsoft Teams
• Zoom Healthcare
• Zendesk
• Salesforce Service Cloud
• Electronic Health Records

Benefits

• Competitive Patient Experience Salary
• Annual Customer Excellence Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Paid Holidays
• Healthcare Training Programs
• Career Advancement Opportunities
• Remote Work Equipment
• Flexible Schedule

Why Join Prairie State Virtual Healthcare Engagement Services?

Prairie State Virtual Healthcare Engagement Services helps healthcare organizations create better digital experiences for patients. Our teams support individuals throughout their virtual care journey while improving access to modern healthcare services.

Prairie State Virtual Healthcare Engagement Services is an Equal Opportunity Employer. Qualified applicants from Chicago, Springfield, Naperville, Aurora, Rockford, Peoria, Schaumburg, and communities throughout Illinois are encouraged to apply.