Remote Hospital Telehealth Healthcare Technical Support Specialist – Indiana Digital Health Support Engineer

Remote Hospital Telehealth Healthcare Technical Support Specialist – Indiana Digital Health Support Engineer

Company: Hoosier Healthcare Technology Support

Location: Indiana, United States (Remote)

Hoosier Healthcare Technology Support is seeking a Remote Technical Support Specialist to provide technology assistance for healthcare professionals using digital health systems. This role focuses on troubleshooting, user support, application assistance, and ensuring healthcare technology platforms operate effectively.

The ideal candidate has experience supporting software applications, resolving technical issues, communicating with users, and delivering excellent customer service in technology environments.

Key Responsibilities

• Provide remote technical support
• Troubleshoot healthcare technology issues
• Assist healthcare users with applications
• Document support requests
• Resolve software and hardware issues
• Manage support tickets
• Escalate complex technical problems
• Create user support documentation
• Monitor issue resolution progress
• Maintain customer satisfaction

Minimum Qualifications

• Associate or Bachelor's degree in Information Technology, Computer Science, Healthcare Technology, or related field preferred
• Technical support experience
• Customer service experience
• Basic networking knowledge
• Software troubleshooting skills
• Strong communication abilities

Preferred Experience

• Healthcare IT support
• Electronic Health Record systems
• Telehealth platforms
• Help desk operations
• Remote technical support

Technology

• ServiceNow
• Zendesk
• Microsoft 365
• Remote Desktop Tools
• Windows Systems
• Healthcare Applications

Benefits

• Competitive Technical Support Specialist Salary
• Annual Customer Excellence Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Employer Match
• Paid Time Off
• Paid Holidays
• IT Certification Support
• Healthcare Technology Training
• Remote Support Equipment Package
• Flexible Remote Schedule

Why Join Hoosier Healthcare Technology Support?

Hoosier Healthcare Technology Support helps healthcare organizations deliver dependable digital services by providing responsive technical assistance and technology expertise. Our support specialists ensure healthcare teams can focus on delivering quality care.

Hoosier Healthcare Technology Support is an Equal Opportunity Employer. Qualified applicants from Indianapolis, Fort Wayne, Evansville, South Bend, Carmel, and communities throughout Indiana are encouraged to apply.