Remote Hospital Telehealth Healthcare Technical Support Engineer – Washington Digital Health Support Specialist

Remote Hospital Telehealth Healthcare Technical Support Engineer – Washington Digital Health Support Specialist

Company: Evergreen Digital Health Support Systems

Location: Washington, United States (Remote)

Evergreen Digital Health Support Systems is seeking a Remote Healthcare Technical Support Engineer to provide technical assistance for digital health platforms, healthcare applications, and enterprise technology solutions. This role focuses on troubleshooting, customer support, system analysis, issue resolution, and improving healthcare technology reliability.

The ideal candidate has experience supporting software applications, troubleshooting technical issues, communicating with users, and delivering high-quality technology support in healthcare environments.

Key Responsibilities

• Provide technical support for healthcare technology platforms
• Troubleshoot software, hardware, and connectivity issues
• Respond to technical support requests
• Analyze system errors and provide solutions
• Document support cases and resolutions
• Collaborate with engineering teams on complex issues
• Assist users with application functionality
• Monitor recurring technical problems
• Improve support documentation and knowledge bases
• Deliver excellent customer service experiences

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Healthcare IT, or related field preferred
• 2+ years of technical support experience
• Experience troubleshooting software applications
• Strong communication skills
• Ability to explain technical concepts clearly
• Strong problem-solving abilities

Preferred Experience

• Healthcare technology support
• Telehealth platforms
• SaaS application support
• Electronic Health Record systems
• Remote technical support environments

Technology

• ServiceNow
• Zendesk
• Jira Service Management
• Microsoft 365
• Active Directory
• Windows
• macOS
• Remote Desktop Tools
• SQL
• Cloud Support Platforms

Benefits

• Competitive Technical Support Salary
• Annual Customer Success Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Employer Match
• Paid Time Off
• Paid Holidays
• IT Certification Support
• Technical Training Budget
• Premium Remote Support Equipment
• Flexible Remote Schedule

Why Join Evergreen Digital Health Support Systems?

Evergreen Digital Health Support Systems provides reliable technology support solutions for healthcare organizations. Our support engineers help healthcare teams maintain efficient, secure, and dependable digital health operations.

Evergreen Digital Health Support Systems is an Equal Opportunity Employer. Qualified applicants from Seattle, Bellevue, Tacoma, Spokane, Vancouver, and communities throughout Washington are encouraged to apply.