Remote Hospital Telehealth Healthcare Technical Support Engineer – Ohio Digital Health Support Specialist

Remote Hospital Telehealth Healthcare Technical Support Engineer – Ohio Digital Health Support Specialist

Company: Buckeye Digital Health Support Engineering

Location: Ohio, United States (Remote)

Buckeye Digital Health Support Engineering is seeking a Remote Technical Support Engineer to provide advanced technical assistance for healthcare technology platforms. This role focuses on troubleshooting, system support, user assistance, and maintaining reliable healthcare software and infrastructure.

The ideal candidate has experience supporting enterprise technology systems, resolving technical issues, and communicating effectively with healthcare users.

Key Responsibilities

• Provide technical support for healthcare applications
• Troubleshoot hardware and software issues
• Resolve user support requests
• Monitor system performance and incidents
• Document technical solutions
• Escalate complex technical problems
• Support software installations and updates
• Assist with user account management
• Maintain support documentation
• Collaborate with engineering teams

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Healthcare IT, or related field preferred
• 2+ years of technical support experience
• Experience troubleshooting enterprise applications
• Strong customer service skills
• Knowledge of IT systems and networks
• Excellent communication abilities

Preferred Experience

• Healthcare technology support
• Electronic Health Record systems
• Telehealth platforms
• Help desk operations
• Remote technical support

Technology

• ServiceNow
• Jira Service Management
• Microsoft 365
• Active Directory
• Windows
• Linux
• Remote Desktop Tools
• SQL
• VPN Technologies
• Azure

Benefits

• Competitive Technical Support Engineer Salary
• Annual Customer Excellence Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Employer Match
• Paid Time Off
• Paid Holidays
• IT Certification Support
• Technical Training Budget
• Premium Remote Support Equipment
• Flexible Remote Schedule

Why Join Buckeye Digital Health Support Engineering?

Buckeye Digital Health Support Engineering provides technology support solutions that help healthcare organizations operate efficiently. Our support engineers ensure healthcare teams have reliable access to the systems they need every day.

Buckeye Digital Health Support Engineering is an Equal Opportunity Employer. Qualified applicants from Columbus, Cleveland, Cincinnati, Toledo, Akron, and communities throughout Ohio are encouraged to apply.