Remote Hospital Telehealth Healthcare Technical Support Engineer – Colorado Digital Health Support Specialist

Remote Hospital Telehealth Healthcare Technical Support Engineer – Colorado Digital Health Support Specialist

Company: Rocky Mountain Digital Health Support Services

Location: Colorado, United States (Remote)

Rocky Mountain Digital Health Support Services is seeking a Remote Technical Support Engineer to provide expert-level support for healthcare technology platforms. This role focuses on troubleshooting, system maintenance, customer support, technical analysis, and improving user experiences.

The ideal candidate has strong technical skills, excellent communication abilities, and experience supporting complex technology environments.

Key Responsibilities

• Provide technical support for healthcare platforms
• Troubleshoot software and hardware issues
• Analyze technical problems and provide solutions
• Assist users with technology questions
• Monitor support requests
• Document troubleshooting procedures
• Escalate complex technical issues
• Perform system testing
• Support software updates
• Improve support processes

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred
• 2+ years of technical support experience
• Experience troubleshooting software applications
• Knowledge of operating systems and networks
• Strong communication skills
• Customer-focused mindset

Preferred Experience

• Healthcare technology support
• Telehealth platforms
• SaaS application support
• Remote technical support
• IT service management processes

Technology

• Windows
• macOS
• Linux
• ServiceNow
• Jira
• Microsoft 365
• Remote Desktop Tools
• CRM Platforms
• Networking Tools
• Ticketing Systems

Benefits

• Competitive Technical Support Engineer Salary
• Annual Customer Success Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Employer Match
• Paid Time Off
• Paid Holidays
• IT Certification Support
• Technical Training Budget
• Premium Remote Support Equipment
• Flexible Remote Schedule

Why Join Rocky Mountain Digital Health Support Services?

Rocky Mountain Digital Health Support Services helps healthcare organizations maintain reliable digital platforms by providing expert technical support, troubleshooting, and technology assistance.

Rocky Mountain Digital Health Support Services is an Equal Opportunity Employer. Qualified applicants from Denver, Boulder, Colorado Springs, Fort Collins, Aurora, and communities throughout Colorado are encouraged to apply.