Remote Hospital Telehealth Healthcare Technical Account Manager – Washington Digital Health Client Success Specialist

Remote Hospital Telehealth Healthcare Technical Account Manager – Washington Digital Health Client Success Specialist

Company: Evergreen Healthcare Technology Partners

Location: Washington, United States (Remote)

Evergreen Healthcare Technology Partners is seeking a Remote Technical Account Manager to serve as a strategic technology partner for healthcare organizations. This role focuses on client relationships, technical guidance, platform adoption, issue resolution, and ensuring healthcare customers achieve maximum value from digital health solutions.

The ideal candidate has experience managing enterprise technology clients, understanding software platforms, and collaborating with technical and business teams.

Key Responsibilities

• Manage healthcare technology client relationships
• Serve as technical point of contact
• Support customer onboarding activities
• Coordinate technical issue resolution
• Monitor client success metrics
• Provide technology recommendations
• Collaborate with engineering teams
• Conduct customer meetings
• Identify product improvement opportunities
• Create account performance reports

Minimum Qualifications

• Bachelor's degree in Information Technology, Business Administration, Computer Science, Healthcare Administration, or related field preferred
• Technical account management experience
• Enterprise software experience
• Strong customer relationship skills
• Technical troubleshooting ability
• Excellent communication skills

Preferred Experience

• Healthcare SaaS platforms
• Telehealth solutions
• Enterprise customer success
• Healthcare technology consulting
• Cloud-based applications

Technology

• Salesforce
• Zendesk
• Jira
• Microsoft Teams
• AWS
• Azure
• Customer Success Platforms

Benefits

• Competitive Technical Account Manager Salary
• Annual Client Success Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Employer Match
• Paid Time Off
• Paid Holidays
• Customer Success Certification Support
• Technology Leadership Training
• Premium Remote Equipment Package
• Flexible Remote Schedule

Why Join Evergreen Healthcare Technology Partners?

Evergreen Healthcare Technology Partners helps healthcare organizations successfully implement and optimize digital health solutions. Our account managers build trusted partnerships that connect healthcare goals with technology outcomes.

Evergreen Healthcare Technology Partners is an Equal Opportunity Employer. Qualified applicants from Seattle, Bellevue, Tacoma, Spokane, Redmond, and communities throughout Washington are encouraged to apply.