Remote Hospital Telehealth Healthcare Support Engineer – Massachusetts Digital Health Technical Support Specialist

Remote Hospital Telehealth Healthcare Support Engineer – Massachusetts Digital Health Technical Support Specialist

Company: Bay State Digital Health Support Solutions

Location: Massachusetts, United States (Remote)

Bay State Digital Health Support Solutions is seeking a Remote Support Engineer to provide technical assistance for healthcare software, applications, and technology platforms. This role focuses on troubleshooting, user support, system monitoring, and improving technology experiences.

The ideal candidate has experience supporting software systems, resolving technical issues, and working directly with healthcare technology users.

Key Responsibilities

• Provide remote technical support
• Troubleshoot healthcare application issues
• Resolve user technology problems
• Monitor support requests
• Document technical solutions
• Assist with system configurations
• Escalate complex technical issues
• Support software deployments
• Create knowledge base articles
• Improve support processes

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or related field preferred
• 2+ years of technical support experience
• Experience troubleshooting software applications
• Strong communication skills
• Knowledge of operating systems and networks
• Customer-focused mindset

Preferred Experience

• Healthcare technology support
• Telehealth platforms
• Electronic Health Record systems
• SaaS application support
• IT service management

Technology

• ServiceNow
• Zendesk
• Jira Service Management
• Microsoft 365
• Windows
• macOS
• Linux
• Remote Desktop Tools
• Active Directory
• VPN Technologies

Benefits

• Competitive Support Engineer Salary
• Annual Customer Success Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Employer Match
• Paid Time Off
• Paid Holidays
• IT Certification Support
• Technical Support Training Budget
• Premium Remote Support Equipment
• Flexible Remote Schedule

Why Join Bay State Digital Health Support Solutions?

Bay State Digital Health Support Solutions provides reliable technical assistance that helps healthcare organizations operate efficiently. Our support engineers ensure healthcare technology remains accessible, dependable, and easy to use.

Bay State Digital Health Support Solutions is an Equal Opportunity Employer. Qualified applicants from Boston, Cambridge, Worcester, Springfield, Lowell, and communities throughout Massachusetts are encouraged to apply.