Remote Hospital Telehealth Healthcare Service Delivery Manager – Tennessee Digital Health Operations Leader

Remote Hospital Telehealth Healthcare Service Delivery Manager – Tennessee Digital Health Operations Leader

Company: Volunteer State Healthcare Operations

Location: Tennessee, United States (Remote)

Volunteer State Healthcare Operations is seeking a Remote Service Delivery Manager to lead healthcare technology service operations and ensure high-quality digital healthcare support. This role focuses on service performance, operational improvement, team leadership, and delivering reliable healthcare technology experiences.

The ideal candidate has experience managing service operations, improving workflows, leading teams, and supporting healthcare technology environments.

Key Responsibilities

• Manage healthcare service delivery operations
• Monitor service performance metrics
• Lead remote support teams
• Improve operational workflows
• Manage service-level agreements
• Coordinate with healthcare stakeholders
• Develop operational reports
• Resolve service delivery challenges
• Implement process improvements
• Ensure customer satisfaction

Minimum Qualifications

• Bachelor's degree in Healthcare Administration, Business, Information Technology, or related field preferred
• Service delivery management experience
• Healthcare operations experience
• Leadership experience
• Strong analytical skills
• Excellent communication abilities

Preferred Experience

• Healthcare technology operations
• IT service management
• Telehealth operations
• Customer experience management
• Process improvement methodologies

Technology

• ServiceNow
• Jira Service Management
• Power BI
• Microsoft Teams
• Zendesk
• ITIL Framework
• Reporting Platforms

Benefits

• Competitive Service Delivery Manager Salary
• Annual Operations Leadership Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Employer Match
• Paid Time Off
• Paid Holidays
• ITIL Certification Support
• Leadership Development Programs
• Remote Management Equipment
• Flexible Schedule

Why Join Volunteer State Healthcare Operations?

Volunteer State Healthcare Operations helps healthcare organizations deliver dependable digital services through strong operational management and technology-driven solutions. Our leaders ensure healthcare teams have the support needed to deliver excellent patient experiences.

Volunteer State Healthcare Operations is an Equal Opportunity Employer. Qualified applicants from Nashville, Memphis, Knoxville, Chattanooga, Clarksville, Murfreesboro, and communities throughout Tennessee are encouraged to apply.