Remote Hospital Telehealth Healthcare Service Delivery Manager – Indiana Digital Health Operations Leader

Remote Hospital Telehealth Healthcare Service Delivery Manager – Indiana Digital Health Operations Leader

Company: Hoosier Healthcare Operations Group

Location: Indiana, United States (Remote)

Hoosier Healthcare Operations Group is seeking a Remote Service Delivery Manager to lead healthcare technology service operations. This role focuses on service performance, operational improvements, customer experience, incident management, and ensuring reliable delivery of digital healthcare services.

The ideal candidate has experience managing technology service teams, improving service operations, and delivering high-quality support experiences for healthcare organizations.

Key Responsibilities

• Manage healthcare technology service delivery
• Monitor service performance metrics
• Lead operational improvement initiatives
• Coordinate support teams
• Manage service-level agreements
• Improve customer experience processes
• Oversee incident and request management
• Develop operational reports
• Collaborate with healthcare stakeholders
• Implement service improvement strategies

Minimum Qualifications

• Bachelor's degree in Information Technology, Business Administration, Healthcare Administration, Project Management, or related field preferred
• Service delivery management experience
• IT operations experience
• Strong leadership skills
• Experience with service management frameworks
• Excellent communication abilities

Preferred Experience

• Healthcare technology operations
• ITIL service management
• Digital health platforms
• Managed healthcare services
• Customer experience improvement

Technology

• ServiceNow
• Jira Service Management
• Microsoft Teams
• Power BI
• ITIL Framework
• Service Management Platforms

Benefits

• Competitive Service Delivery Manager Salary
• Annual Service Excellence Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Employer Match
• Paid Time Off
• Paid Holidays
• ITIL Certification Support
• Leadership Development Training
• Remote Management Equipment
• Flexible Remote Schedule

Why Join Hoosier Healthcare Operations Group?

Hoosier Healthcare Operations Group supports healthcare organizations with reliable technology operations and service management solutions. Our leaders ensure digital healthcare services remain efficient, responsive, and aligned with organizational goals.

Hoosier Healthcare Operations Group is an Equal Opportunity Employer. Qualified applicants from Indianapolis, Fort Wayne, Evansville, South Bend, Carmel, Bloomington, and communities throughout Indiana are encouraged to apply.