Remote Hospital Telehealth Healthcare IT Support Specialist – Iowa Digital Health Technical Support Expert

Remote Hospital Telehealth Healthcare IT Support Specialist – Iowa Digital Health Technical Support Expert

Company: Heartland Healthcare Technology Support

Location: Iowa, United States (Remote)

Heartland Healthcare Technology Support is seeking a Remote IT Support Specialist to provide technical assistance for healthcare technology systems. This role focuses on troubleshooting, user support, system administration, and ensuring healthcare professionals can effectively use digital technology.

The ideal candidate has experience supporting technology users, resolving technical issues, documenting solutions, and working in healthcare or enterprise IT environments.

Key Responsibilities

• Provide remote technical support
• Troubleshoot healthcare technology issues
• Assist healthcare users with software systems
• Manage support tickets
• Document technical solutions
• Perform system troubleshooting
• Support user account management
• Escalate complex technical issues
• Maintain support documentation
• Improve user support processes

Minimum Qualifications

• Associate or Bachelor's degree in Information Technology, Computer Science, Healthcare IT, or related field preferred
• IT support experience
• Technical troubleshooting skills
• Knowledge of Windows systems
• Customer service experience
• Strong communication skills

Preferred Experience

• Healthcare IT support
• Electronic Health Record systems
• Remote desktop support
• Service desk environments
• Healthcare software applications

Technology

• ServiceNow
• Microsoft 365
• Active Directory
• Remote Desktop Tools
• Windows
• Microsoft Teams
• Ticketing Systems

Benefits

• Competitive IT Support Specialist Salary
• Annual Customer Service Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Employer Match
• Paid Time Off
• Paid Holidays
• CompTIA Certification Support
• Technical Skills Training
• Remote Support Equipment
• Flexible Schedule

Why Join Heartland Healthcare Technology Support?

Heartland Healthcare Technology Support provides dependable technology assistance to healthcare organizations. Our support specialists help ensure healthcare teams have reliable tools to deliver quality digital care services.

Heartland Healthcare Technology Support is an Equal Opportunity Employer. Qualified applicants from Des Moines, Cedar Rapids, Davenport, Iowa City, Sioux City, Ames, and communities throughout Iowa are encouraged to apply.