Remote Hospital Telehealth Healthcare Application Support Specialist – Missouri Digital Health Support Analyst

Remote Hospital Telehealth Healthcare Application Support Specialist – Missouri Digital Health Support Analyst

Company: Gateway Healthcare Technology Support

Location: Missouri, United States (Remote)

Gateway Healthcare Technology Support is seeking a Remote Application Support Specialist to provide technical support for healthcare software platforms. This role focuses on troubleshooting application issues, assisting healthcare users, monitoring system performance, and ensuring smooth operation of digital health applications.

The ideal candidate has experience supporting software applications, resolving technical issues, documenting solutions, and working with healthcare technology users.

Key Responsibilities

• Provide healthcare application support
• Troubleshoot software issues
• Respond to user support requests
• Monitor application performance
• Document technical solutions
• Manage support tickets
• Escalate complex technical issues
• Assist with application updates
• Support user account management
• Create knowledge base articles

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or related field preferred
• Application support experience
• Strong troubleshooting skills
• Experience with ticketing systems
• Excellent customer service skills
• Strong technical communication

Preferred Experience

• Healthcare software support
• Electronic Health Record applications
• Telehealth platforms
• SaaS application support
• IT service management processes

Technology

• ServiceNow
• Jira Service Management
• Microsoft Teams
• Windows
• SQL
• Remote Support Tools
• Healthcare Applications

Benefits

• Competitive Application Support Salary
• Annual Customer Excellence Bonus
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Employer Match
• Paid Time Off
• Paid Holidays
• IT Certification Support
• Healthcare Technology Training
• Remote Support Equipment
• Flexible Remote Schedule

Why Join Gateway Healthcare Technology Support?

Gateway Healthcare Technology Support provides reliable technical support solutions that help healthcare organizations maintain efficient digital operations. Our specialists ensure healthcare professionals can confidently use technology when they need it most.

Gateway Healthcare Technology Support is an Equal Opportunity Employer. Qualified applicants from St. Louis, Kansas City, Springfield, Columbia, Independence, and communities throughout Missouri are encouraged to apply.